Frequently Asked Questions
DO YOU SHIP INTERNATIONALLY?
No. Currently, we ship only ship within the US. We will be expanding to international shipping as soon as possible.
WHEN WILL MY ORDER SHIP?
We try our best to ship all orders within 24-48 hours of being placed Monday-Friday.
I'VE RECEIVED MY ORDER # BUT I STILL HAVE NOT RECEIVED MY TRACKING #?
Orders can take 2-4 business days to be processed and shipped due to increased demand, once your order has been shipped you will be notified via email.
I'VE RECEIVED MY TRACKING #, BUT THERE IS NO INFORMATION.
Shipping information can take 24-48 hours to be processed by either USPS or UPS.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
If you live within the United States your order will arrive in approximately 4-6 business days with standard $4.95 shipping depending on where the product is shipping to and from.
DO YOU ACCEPT RETURNS?
Yes. If you are not absolutely satisfied with your order, you may return any unused non-personalized or defective merchandise within 30 days.
For personalized or custom items:
For items with customization options, including image personalization, text inscriptions, or designs (such as engravings, monograms, embroidery, or embossing), we do not accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design due to our mistake, we will send a corrected item at no additional charge. There is no need to return an item with a customization error.
Our return address:
Stir Crazy Gifts Return (Your Order Number)
1072 Lake Blvd
Redding, CA 96003
HOW DO I ENTER MY PROMO CODE?
You will be given the opportunity to enter a PROMO code during check-out, and after you've entered your billing and shipping information.
I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT’S GOING ON?
Please double check your shipping and billing address. Our system runs a check through your banking institution to verify all information matches before your order can be processed. You may want to try re-typing your information to make sure it matches the proper format. If you are still having issues please feel free to contact our customer service representatives.
MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?
If you are having trouble placing an order please feel free to contact us and we can assist you over the phone.
Our hours are Monday-Friday 7am-2pm PST
Send us an email through our 'contact us' page.
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
Your order can be altered at any time prior to the shipment. Once the order is shipped it is out of our control. If it is before shipment please email us at firstname.lastname@example.org or if you would like to add something to the order you will have to place a new order.
CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE?
All sale items are final. No refund will be dispensed on sale items.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once we receive your order in our warehouse it will typically take up to 5 business days from the time that we receive your package for your payment to be refunded back on your account.